Support
Need help setting up TrainerMate, connecting Zoom, updating FOBS meeting details, using automation, or upgrading to Pro?
Email support
Tell us what happened, which provider you were using, which course action was involved and which version of TrainerMate is installed.
In-app help
Use the Support area inside TrainerMate when you can. It includes useful app details, such as your version number, so issues are easier to investigate.
Before sending a message
Do send
Your app version, Windows version, provider name, course date and a short description of the problem.
Do not send
Provider passwords, Zoom passwords, payment card details or screenshots showing unnecessary delegate information.
Automation issues
Tell us whether the issue involved course checking, Zoom creation, adding details to FOBS, or payment or scheduling. That makes it quicker to trace.