Security, in plain English
TrainerMate handles useful trainer admin, so it is designed to keep sensitive information limited, protected and out of sight wherever possible.
The short version
You use the app on your own computer. Provider passwords stay on that computer using Windows secure storage. Zoom uses Zoom's own permission screen. Online account records are kept to the minimum needed for sign-in, plan checks and support.
How TrainerMate protects your information
Provider passwordsSaved provider login details stay on your computer using Windows secure storage. Do not send them to support.
Zoom accessTrainerMate uses Zoom's normal approval screen. You do not give TrainerMate your Zoom password.
Your TrainerMate accountYour account needs a small amount of identifying information so you can sign in and receive support. Those identifying details are protected rather than left as easy-to-read text in the online database.
Admin accessSupport tools are kept separate from the trainer app and protected with additional private access controls.
Installer publisherThe current installer is not yet digitally code-signed, so Windows may honestly show “Unknown publisher”. That label cannot be removed without signing a future build. Download only from the official TrainerMate page, verify the published SHA-256 checksum, and cancel if either the source or checksum differs. Never disable Windows security protections just to install TrainerMate.
Plain-language alertsIf something needs attention, TrainerMate aims to explain it clearly without exposing technical details or sensitive information on screen.
Good habits still matter
Keep Windows updated, use a Windows password, turn on device encryption where available, and install TrainerMate only from official links. Before each course, still confirm the provider record and Zoom joining information.
What not to send
Please do not email provider passwords, Zoom passwords, payment card details, full delegate lists or screenshots showing unnecessary personal information.
Simple rule: TrainerMate is built to reduce repeated admin while keeping you in control of the final check.